Customer Success Engineer (Americas)

Role overview Join a remote, engineering-rooted team as a Customer Success Engineer supporting customers across the Americas for a feature flagging and release management platform. The role sits at the intersection of technical guidance and customer outcomes, helping engineering and product teams ship safely and with confidence.

Responsibilities - Own a portfolio of customer relationships across diverse industries and company sizes, driving retention and growth. - Translate customer goals and pain points into actionable success plans tied to platform adoption. - Partner closely with engineering, product, and sales counterparts to deliver a coordinated customer experience. - Distil complex technical concepts into clear, compelling narratives that highlight user value. - Convert one-off customer wins into repeatable programs that scale across the portfolio. - Champion the customer voice internally, surfacing insights that influence product direction.

Requirements - At least three years in a customer-facing role within a SaaS company. - Experience working with technical products in the engineering or developer-tools space. - Strong empathy for customers and the ability to build durable, trust-based relationships. - Demonstrated success partnering with diverse clients, from smaller teams through large enterprises. - Collaborative working style, both internally with cross-functional teams and externally with customers.

Nice to have - DevOps experience or familiarity with tools like Docker, Kubernetes, and CI/CD pipelines. - Background in release management or feature flagging workflows. - Exposure to enterprise sales motions and longer-cycle commercial processes. - Hands-on experience with open-source communities or on-prem software deployments.

Benefits and work setup - Fully remote team distributed across multiple continents, with deep engineering roots and a focus on product quality, simplicity, and community.