Enterprise Support Specialist

Role overview Provide dedicated support to large veterinary clinic groups using practice management software, often across multiple locations. The role centers on resolving complex customer cases, advising on financial workflows, and configuring the system to fit customer needs within its capabilities. This is a six-month contract aligned with U.K. working hours.

Responsibilities - Serve as the primary support contact for enterprise customers and work to agreed response and service targets. - Build relationships with customer stakeholders and manage escalations through resolution. - Help customers with finance workflows and configuration, including invoicing, payments, and tax-related questions. - Balance multiple customer cases and priorities while maintaining a high standard of service. - Contribute, as needed, to related work in areas such as sales, marketing, implementation, or product development.

Requirements - Fluent spoken and written English. - Ability to manage several customers and competing priorities at once. - Experience in an international work environment is valued.

Nice to have - Education or work experience in finance, accounting, or payments. - Experience supporting enterprise or key account customers in a B2B software environment. - Familiarity with healthcare or veterinary software and experience in a growing global SaaS business.

Benefits and work setup - Six-month contract with U.K. working hours. - Flexible work practices, autonomous teams, learning and development opportunities, and access to tools needed for the role.