Senior Global Solutions Architect

Role overview Act as the lead solution architect for customer deployments involving AI, contact center platforms, and complex integrations. You will connect customer business goals and operating needs to secure, scalable technology designs, advise senior stakeholders on future direction, and establish architecture practices that can be reused across teams and partners.

Responsibilities - Lead solution architecture for assigned customers and engaged delivery partners, coordinating with sales, product, engineering, services, customer success, technical account, and compliance teams. - Understand customer strategy, risk needs, contact center operations, and existing systems; document current architecture and recommend a path forward as tools and requirements change. - Review customer performance and environment data to identify trends affecting experience, revenue, or cost, then recommend actions tied to measurable outcomes. - Advise customer leaders through technical reviews and planning sessions, including quarterly business reviews, and connect industry developments to practical solution roadmaps. - Guide platform adoption and optimization with attention to regional product availability and regulatory requirements. - Create and improve architecture standards, reference designs, methods, and artifacts for reuse by internal teams and partners. - Maintain clear, versioned solution documentation and bring in specialist expertise when needed.

Requirements - The available source describes a senior architecture role requiring deep technical design capability and the ability to advise customer leadership; it does not provide a complete list of formal qualifications. - Able to understand customer business objectives and translate them into contact center and integration architecture. - Skilled at coordinating complex deployments across customer, internal, and third-party stakeholders. - Able to assess system performance and environment data, explain tradeoffs, and shape a forward-looking roadmap. - Comfortable establishing architecture standards and influencing adoption across teams with substantial autonomy.

Benefits and work setup - The role may be hybrid, with three office days per week for people living within 50 miles of an office. - The source lists a US base salary range of $108,200–$251,400 and mentions potential performance bonus, stock, or other incentives. It also describes health, dental, vision, disability, life, retirement matching, mental health support, stock purchase, paid time off, holidays, volunteer hours, and parental leave.