Customer Service Agent: Spanish (12:00 - 21:00)

Role overview

Help customers resolve service issues through email, phone, chat, and social media, providing accurate guidance and following cases through to completion. The position also supports operations work when customer incident volume allows.

Responsibilities - Handle incoming customer inquiries and incidents through email, phone, chat, and social channels. - Use the appropriate tools and procedures to provide accurate, complete information. - Address complaints with suitable solutions or alternatives, working within response timelines and following up on outcomes. - Record customer interactions, process account-related requests, and maintain case documentation. - Organize competing tasks and adapt as priorities or circumstances change. - Contribute to related operations tasks as support demand permits.

Requirements - Strong spoken and written Spanish, and fluency in English. - Must reside in Brazil. - Able to prioritize and execute multiple tasks with care and good time management. - Clear communication and interpersonal skills, with a reliable, solution-oriented approach. - Flexible and organized when working in a changing environment.

Nice to have

Previous experience in customer service or user support is valued. Familiarity with Zendesk is preferred.

Benefits and work setup

Fully remote role based in Brazil, scheduled five days per week from 12:00 to 21:00 with a one-hour break. Listed benefits include health, dental, and life insurance, meal and transport allowances, gym membership, language lessons, and a discount on events and experiences.