Remote job
Customer Service Agent: Portuguese (night shift)
Job details
About this role
Role overview
A fully remote customer service role with a global live entertainment platform, home-based in Spain. Night-shift hours run from 00:00 to 08:00, five days per week, including a 30-minute break. Portuguese-speaking agents serve Portuguese-speaking customers while operating fluently in English.
Responsibilities
- Respond to customer incidents via phone, email, and social media channels. - Handle high volumes of incoming calls and chats efficiently. - Deliver accurate information using approved methods and tools. - Investigate complaints, propose alternatives, and follow through to resolution. - Log interactions, update accounts, and archive related documents. - Contribute to operational duties when ticket queues are low.
Requirements
- Native or near-native Portuguese plus fluent English. - Track record in customer service or user support environments. - Strong multitasking and organizational abilities. - Reliable, solution-oriented approach with strong interpersonal skills. - Flexibility to work night shifts and adapt to changing priorities. - Spanish residency required.
Nice to have
- Experience using Zendesk for ticketing and case management.
Benefits and work setup
- 100% remote work from Spain. - Health insurance and access to a multi-gym corporate membership. - Salary advance option through an integrated financial tool. - 40% employee discount on platform-hosted experiences.