Customer Service Agent: Portuguese (2:00am- 11:00am)

Role overview This is a remote, work-from-home customer service role focused on Portuguese-speaking customers in Brazil. The schedule is a fixed early shift of 2:00 AM to 11:00 AM, five days per week, with a 30-minute break. The agent will handle inquiries across email, phone, chat, and social media while supporting the operations team on parallel work between incidents.

Responsibilities - Respond to customer inquiries through email, phone, chat, and social media, resolving incidents end to end. - Manage incoming calls and chats, providing accurate, valid, and complete information using the right methods and tools. - Handle customer complaints, propose appropriate solutions within time limits, follow up to ensure resolution, and maintain records of interactions. - Follow established communication procedures, guidelines, and policies while going the extra mile to engage customers. - Take on parallel work for the operations department during quieter periods between ticket resolutions.

Requirements - High level of Portuguese (oral and written) and fluency in English. - Previous experience in user support or customer service roles. - Previous experience using Zendesk is preferred. - Strong planning, organizing, prioritizing, and time-management skills across simultaneous tasks. - Solution-oriented, reliable, and detail-oriented with excellent interpersonal and communication skills. - Flexibility to adapt quickly in a fast-changing environment. - Must reside in Brazil.

Benefits and work setup - Fully remote, home-based role located in Brazil. - Health insurance and Gympass membership. - 40% discount on the company's events and experiences. - Option to receive part of salary in advance through Payflow. - Work environment with a young, international team.