Customer Service Agent: Korean (night shift)

Role overview

A remote customer service role supporting users of a global live entertainment and experiences platform. The position is home-based in Spain with a fixed night shift (00:00–08:00, five days per week, including a 30-minute break). Korean-speaking agents primarily serve Korean-speaking customers while operating in English or Spanish internally.

Responsibilities

- Respond to customer incidents via phone, email, and social media, ensuring accurate and timely resolution. - Manage a steady flow of incoming calls and chats while maintaining consistent service quality. - Document customer interactions, update account records, and file supporting materials. - Handle complaints by offering appropriate solutions within established time limits and following up on open cases. - Follow communication procedures, guidelines, and policies at all times. - Support the Operations team with parallel tasks when ticket queues allow.

Requirements

- High level of Korean (oral and written) plus fluency in Spanish or English. - Prior experience in user support or customer service roles. - Strong planning, prioritization, and time-management skills across simultaneous tasks. - Excellent communication and interpersonal abilities with a solution-oriented mindset. - Comfort working overnight hours and adapting to fast-changing priorities. - Residence in Spain is required.

Nice to have

- Hands-on experience with Zendesk or similar customer support platforms.

Benefits and work setup

- Fully remote home-office setup based in Spain. - Health insurance and a corporate wellness membership. - Option to access part of salary in advance through a payroll-integrated tool. - A 40% employee discount on platform events and experiences. - Young, international team environment.