Customer Service Agent: Korean (4:00 am- 12:00pm)

Role overview Provide customer support in Korean for a live-experiences service, helping resolve daily issues across phone, email, social media, and chat. The role also takes on operations work when support demand allows. This is a home-office-friendly position for someone based in Spain, with a fixed early shift of 4:00 a.m. to noon, five days a week, including a one-hour break.

Responsibilities - Respond to customer questions and incidents through phone, email, social media, and chat. - Give accurate information using the appropriate support processes and tools. - Investigate complaints, offer suitable solutions, and follow up within expected timeframes. - Record customer interactions, update accounts, and maintain related documents. - Follow service guidelines and policies while aiming for clear, engaging communication. - Support operations tasks when incident volume permits.

Requirements - Strong spoken and written Korean, plus fluency in Spanish or English. - Residence in Spain. - Strong organization, prioritization, and time-management skills, including the ability to handle concurrent tasks. - Clear communication, sound judgment, attention to detail, and a dependable, solution-focused approach. - Flexibility in a changing work environment. - Previous customer service or user-support experience is valued; familiarity with Zendesk is preferred.

Benefits and work setup The role is home-office friendly and offers health insurance, flexible benefits, language lessons, and a fitness membership. Other listed perks include paid experience discounts and performance-related bonus potential.