Customer Service Agent: Korean (20:00pm - 5:00am)

Role overview

Provide customer support for a live entertainment service, helping customers resolve issues through phone, email, chat, and social channels. Alongside customer cases, the role contributes to operations work as support demand allows.

Responsibilities - Respond to customer inquiries and incidents across phone, email, chat, and social media. - Share accurate information using available tools and established procedures. - Investigate complaints, offer suitable solutions within expected timeframes, and follow up to confirm resolution. - Keep clear records of customer interactions, account activity, and related documents. - Manage several tasks at once while maintaining timely, attentive service. - Take on related operations tasks when incident volume permits.

Requirements - Strong spoken and written Korean, plus fluency in either Spanish or English. - Ability to plan, prioritize, and complete multiple tasks reliably. - Good communication and interpersonal skills, with a careful and organized approach. - Adaptability and sound judgment when circumstances change. - Must reside in Brazil.

Nice to have

Previous customer service or user support experience is valued; experience with Zendesk is preferred.

Benefits and work setup

Fully remote from Brazil. The schedule is five days per week, 20:00–05:00, including a one-hour break. Benefits listed include health, dental, and life insurance, meal and transport allowances, gym membership, language lessons, and a discount on events and experiences.