Customer Service Agent: Korean (20:00 pm- 4:00am)

Role overview Support Korean-speaking customers of a live-experiences service, resolving issues through phone, email, social media, and chat. When support demand is lighter, the role also contributes to operations work. Applicants must live in Spain; the schedule is five days a week from 8:00 p.m. to 4:00 a.m., with a one-hour break, and the position is home-office friendly.

Responsibilities - Handle customer questions and incidents across phone, email, social media, and chat. - Provide complete and accurate information by following the appropriate support procedures. - Address complaints, identify suitable solutions or alternatives, and follow up to confirm resolution. - Keep clear records of interactions, process customer accounts, and file documents. - Apply communication guidelines and policies while maintaining helpful, engaging service. - Take on operations tasks when incident resolution workload allows.

Requirements - Strong spoken and written Korean, and fluency in either Spanish or English. - Current residence in Spain. - Ability to plan and prioritize several tasks while maintaining accuracy and meeting timeframes. - Strong interpersonal and communication skills, reliability, and a practical approach to solving problems. - Flexibility and organization in a changing environment. - Customer service or user-support experience is valued; Zendesk experience is preferred.

Benefits and work setup Home-office-friendly work, health insurance, flexible benefits, language lessons, and a fitness membership are among the listed offerings. The source also mentions discounts on experiences and the possibility of a performance bonus.