Customer Service Agent: Italian (morning shift)

Role overview Provide front-line support for customers of a live-entertainment and experiences platform from a home office in a Spanish time zone. The role centres on resolving customer issues across phone, email, and social channels in Italian, with weekday morning hours and opportunities to support operational tasks between incidents.

Responsibilities - Handle inbound and outbound customer contacts by phone, email, and social channels, ensuring accurate and complete responses - Manage live chats and calls efficiently to deliver high-quality, timely communication - Resolve customer complaints within agreed time limits, suggest appropriate alternatives, and follow up to confirm closure - Maintain detailed records of interactions, update customer accounts, and file relevant documents - Follow established communication procedures, guidelines, and quality policies - Take proactive steps to engage customers and deliver service that exceeds expectations - Support the operations team with parallel tasks when customer volume allows

Requirements - Previous experience in customer service or user support roles - High proficiency in Italian (oral and written), plus fluent Spanish or English - Strong planning, organisation, prioritisation, and multitasking abilities - Solid communication and interpersonal skills, with a reliable, solution-oriented mindset - Excellent attention to detail and time management - Comfort adapting quickly to changing priorities in a fast-moving environment - Must reside in Spain - Experience with Zendesk is a plus

Benefits and work setup - Fully remote home office arrangement - International, dynamic team environment - Option to receive part of the salary in advance via a salary-on-demand tool - Generous discount on the company's events and experiences - Private health insurance - Corporate fitness membership