Customer Service Agent: Italian (afternoon shift)

Role overview

Join a remote customer support team dedicated to helping users discover and enjoy cultural and live entertainment experiences. As an Italian-speaking Customer Service Agent on the afternoon shift, you will respond to inquiries across phone, email, and social media from 16:00 to 00:00, five days per week, with a 30-minute break, working fully from home in Spain.

Responsibilities

- Handle customer inquiries via phone, email, and chat channels, resolving incidents efficiently and consistently - Manage incoming calls and chats to deliver prompt, high-quality communication with clients - Provide accurate, valid, and complete information using the right methods and tools - Address customer complaints, propose appropriate solutions and alternatives within time limits, and follow up to ensure resolution - Document customer interactions, update account records, and file relevant information - Follow established communication procedures, guidelines, and policies - Support the Operations team with parallel tasks during periods of lower incident volume

Requirements

- Previous experience in user support or customer service roles - High Italian proficiency in both oral and written form, plus fluency in Spanish or English - Strong ability to plan, organize, prioritize, and execute multiple tasks simultaneously - Solution-oriented, reliable, detail-focused, and adaptable to rapid change - Excellent interpersonal and communication skills - Must currently reside in Spain

Nice to have

- Hands-on experience with Zendesk or comparable support platforms

Benefits and work setup

- Fully remote home office arrangement - Young, international team environment - Option to access part of your salary in advance through a payroll-on-demand integration - Discount on platform events and experiences - Health insurance coverage - Gympass membership