Customer Service Agent: German (afternoon shift)

Role overview

A remote customer service position with a global live entertainment platform, working from home in Spain. The schedule runs 16:00–00:00 across five days per week, including a 30-minute break. German-speaking agents primarily support German-speaking customers while collaborating in English or Spanish.

Responsibilities

- Address customer incidents through phone, email, and social media with high accuracy. - Manage incoming calls and chats, balancing volume with response quality. - Provide valid, complete information using established tools and methods. - Resolve complaints within time limits and follow up to confirm closure. - Update customer records, process account changes, and maintain documentation. - Assist the Operations team with supplementary tasks during quieter periods.

Requirements

- Strong German written and verbal skills plus fluent Spanish or English. - Background in user support or customer service roles. - Demonstrated ability to plan, prioritize, and execute multiple tasks in parallel. - Clear communication and interpersonal skills, with a reliable, solution-focused attitude. - Comfort with shifting priorities in a fast-moving environment. - Must reside in Spain.

Nice to have

- Familiarity with Zendesk or comparable helpdesk software.

Benefits and work setup

- Permanent home-office arrangement based in Spain. - Private health insurance and a corporate wellness membership. - Option for partial salary advances through a payroll app. - Generous discount on platform events and experiences.