Customer Service Agent: French (Night Shift)

Role overview This is a remote customer service position on a global live entertainment platform, supporting customers who speak French primarily, with the role requiring a high level of French alongside fluency in Spanish or English. The schedule runs overnight from 00:00 to 06:00, five days a week, with a 30-minute break, and applicants must reside in Spain.

Responsibilities - Respond to incidents raised by email, phone, and social media. - Manage incoming calls, chats, and broader customer service inquiries. - Provide accurate, valid, and complete information using the right internal tools and methods. - Handle complaints, offer appropriate solutions within set time limits, follow up until resolved, and document all interactions properly. - Follow established communication procedures, guidelines, and policies. - Take initiative to exceed standard expectations in customer engagement. - When volumes allow, support parallel work for the Operations department.

Requirements - High level of French, both spoken and written, plus fluency in Spanish or English. - Previous user support or customer service experience. - Familiarity with Zendesk preferred. - Strong ability to plan, organise, prioritise, and execute multiple tasks simultaneously. - Clear communicator with solid interpersonal skills and a solution-driven, reliable mindset. - Detail oriented, time-management strong, and comfortable adapting in a fast-changing environment. - Must reside in Spain.

Benefits and work setup - 100% remote home office. - Young, international, collaborative team. - Option to draw part of salary in advance through a salary-on-demand tool. - Health insurance. - Fitness platform membership. - Discount on platform events and experiences.