Customer Service Agent: English - Morning Shift

Role overview This is a remote, home-based customer support role focused on helping users of a live entertainment and experiences platform resolve everyday inquiries. The position centres on delivering high-quality service across phone, email, and social channels, with scheduled hours of 20:00 to 04:00, five days per week, including a 30-minute break. Candidates must be based in Spain and demonstrate strong English skills.

Responsibilities - Respond to customer incidents by phone, email, and social media, using all three channels as needed to reach resolution. - Manage inbound calls and live chats while maintaining efficient, high-quality communication with clients. - Deliver accurate, valid, and complete information using established methods and internal tools. - Handle complaints, propose appropriate solutions within time limits, follow up to ensure resolution, and keep records of every interaction. - Follow internal communication procedures, guidelines, and policies consistently. - When ticket volume is light, support parallel work for the Operations department.

Requirements - High level of English, both spoken and written, plus fluency in Spanish or English. - Prior experience in user support or customer service roles. - Familiarity with Zendesk is preferred. - Strong organisational skills and the ability to plan, prioritise, and execute multiple tasks simultaneously. - Excellent communication, interpersonal skills, and a solution-oriented, reliable mindset. - Detail orientation, strong time management, adaptability, and the ability to work nimbly in a fast-changing environment. - Must reside in Spain.

Benefits and work setup - 100% remote working from home. - Young, international team environment. - Option to receive part of salary in advance through a salary-on-demand tool. - Health insurance. - Gym or fitness platform membership. - Discount on platform experiences and events.