Customer Service Agent: Dutch (afternoon shift)

Role overview A remote customer service role based in Spain, focused on Dutch-speaking customers of a live entertainment platform. The position covers phone, email, and social media support during fixed afternoon shifts and is ideal for a multilingual agent who enjoys working from home.

Responsibilities - Respond to customer incidents via phone, email, and social media - Manage incoming calls and live chats, keeping communication efficient and high-quality - Deliver accurate, valid, and complete information using the right tools and methods - Handle complaints, offer alternatives within agreed time limits, and follow up to close the loop - Keep records of customer interactions, update accounts, and file related documents - Follow communication procedures, guidelines, and policies - Support the Operations team with parallel work when ticket flow allows

Requirements - Native or high-level Dutch, plus fluency in Spanish or English - Previous experience in customer service or user support - Familiarity with Zendesk or similar ticketing systems - Strong interpersonal and communication skills - Decisive, organized, and comfortable working in a dynamic team - Residence in Spain

Nice to have - Hands-on Zendesk experience - Prior exposure to ticketing platforms

Benefits and work setup - 100% remote, full-time position based in Spain - Afternoon shift: 16:00 to 00:00, five days a week, with a 30-minute break - Equipment provided for daily work - Internal growth opportunities - Discounts on platform events and experiences - Health insurance and Gympass membership - Salary advance option through Payflow