Customer Service Agent: Arabic speaker (Morning Shift)

Role overview This remote customer service role supports users of a large-scale live entertainment platform, helping customers across multiple languages and channels. The schedule runs 08:00 to 16:00, five days per week, with a 30-minute break, and applicants must be residents of Spain. The role requires strong Arabic language skills alongside fluency in Spanish or English.

Responsibilities - Resolve customer incidents through email, phone, and social media channels. - Manage incoming calls, chats, and general service inquiries efficiently. - Provide accurate and complete information using approved tools and methods. - Handle complaints, propose solutions within time limits, follow up to resolution, and maintain proper interaction records. - Adhere to communication procedures, guidelines, and policies at all times. - Contribute to parallel operational work when support volumes are lower.

Requirements - High level of Arabic, oral and written, plus fluency in Spanish or English. - Previous experience in user support or customer service positions. - Hands-on familiarity with Zendesk is preferred. - Skilled at planning, organising, prioritising, and executing multiple tasks at once. - Strong communication and interpersonal abilities, solution-oriented and reliable. - Detail oriented with excellent time management, adaptable to fast-changing priorities, and comfortable in a dynamic team. - Must reside in Spain.

Benefits and work setup - Home office / fully remote setup. - International, young team environment. - Option to receive part of salary in advance through a salary-on-demand service. - Health insurance. - Fitness platform membership. - Discount on platform experiences and events.