Associate Systems Administrator - Supply Chain Rapid Response Team

Role overview

Support the technology platforms used in supply chain operations, helping distribution locations keep systems available and working as expected. You’ll respond to user questions and alerts, troubleshoot application and infrastructure issues, and coordinate with technical teams and vendors to restore service and identify causes. This is an early-career opportunity for someone building experience in systems administration and enterprise application support.

Responsibilities

- Provide end-to-end support for supply chain systems, including warehouse management applications, operating systems, devices, and cloud services. - Respond to user inquiries by phone or chat, document interactions in a service management system, and prioritize issues by business impact. - Monitor alerts and automation infrastructure, investigate outages, and coordinate resolution with developers, vendors, and system administrators. - Track issues through resolution while meeting service expectations and following established IT service management procedures. - Create and update technical documentation, runbooks, and knowledge records. - Explain technical issues clearly to users and teammates, and help establish procedures when guidance is missing.

Requirements

- One to two years of experience in systems administration, IT or service desk support, desktop support, or a related technical role. - Basic troubleshooting knowledge for applications, infrastructure, and software, plus familiarity with IT service management and ticketing systems. - Working knowledge of SQL and database concepts. - Strong customer service, communication, problem-solving, and organization skills; comfortable speaking directly with users by phone. - Ability to manage multiple priorities and participate in an on-call rotation; occasional travel to distribution sites may be required. - A relevant bachelor’s degree is preferred; equivalent experience may be considered.

Nice to have

- Experience with warehouse management or supply chain applications, ServiceNow, scripting or automation, or technical documentation. - Entry-level certifications such as CompTIA A+ or Network+, or Microsoft Azure Fundamentals coursework or certification.

Benefits and work setup

- The role may be remote within the United States or hybrid in Newport News, Virginia, subject to company policy. - The listing describes health, dental, and vision coverage, paid time off, life insurance, a 401(k) match, and other wellbeing and family-support benefits.