Technical Program Manager

Role overview Coordinate complex customer software implementations from planning through launch and post-implementation review. The Technical Program Manager aligns teams across disciplines, keeps delivery on schedule and at the expected quality level, and uses clear metrics and communication to surface risks and improve execution.

Responsibilities - Lead cross-functional program teams delivering customer implementations on time and to agreed quality standards. - Build and maintain project plans, communicate status proactively, and make issues and risks visible to stakeholders. - Define and track delivery, quality, and performance indicators, then coordinate teams around the work needed to meet them. - Bring technical, product, and customer teams together through analysis, design, development, testing, implementation, and follow-up. - Improve processes across teams, including reducing manual work through automation. - Identify product improvements from implementation experience and share them with product and engineering leaders.

Requirements - Six or more years of technical product or program management experience. - Experience owning SaaS implementation or delivery for business customers. - Strong project management skills and experience leading implementation projects across multiple teams. - Experience discovering user needs, gathering requirements, and defining project scope. - Ability to work independently, analyze complex systems and processes, and make sound decisions amid ambiguity. - Clear communication, process definition, and relationship-building skills across multidisciplinary teams and external partners.

Nice to have A bachelor's degree in computer science or a related technical field, or equivalent practical experience.

Benefits and work setup The stated salary range is $175,000–$200,000 per year. The total package includes stock options, benefits, and additional perks; final pay depends on factors such as location, experience, and expertise.