Solutions Architect

Role overview

Help customers integrate and get lasting value from a web delivery and compute platform. You’ll guide technical onboarding, design and troubleshoot solutions, and advise established customers on performance and additional capabilities. The role blends customer-facing consulting with practical implementation, training, and collaboration on prospective customer demonstrations.

Responsibilities

- Support new customers through service onboarding, configuration migration, and traffic launch. - Design and build solutions using platform configuration and languages such as VCL, Go, Rust, or JavaScript. - Advise existing customers on feature adoption, configuration, troubleshooting, and performance tuning. - Create and present training materials for customers and internal teams, and mentor less experienced colleagues. - Work with sales engineering partners to build proofs of concept for prospective customers. - Serve as a technical subject matter expert for delivery and compute capabilities.

Requirements

- Proficiency with CDN and WAF technologies, including configuration, optimization, and troubleshooting. - Expert knowledge of HTTP and web application implementation. - Ability to troubleshoot related protocols such as TCP/IP, UDP, DNS, and TLS. - Basic coding experience, including having built projects in Go, JavaScript, or Rust. - Experience as a customer-facing technical consultant. - Project management experience spanning requirements analysis, solution design and documentation, and delivery. - Experience creating training materials and mentoring junior team members.

Nice to have

- Experience with additional programming languages, automated testing and CI/CD, or infrastructure automation and configuration management.

Benefits and work setup

- Remote role for candidates in Pacific or Mountain time zones; availability during core business hours is required, and some travel may be needed. - The stated salary range is $122,280–$172,632. The role may also include equity and discretionary bonus eligibility. - Benefits include medical, dental, and vision coverage, family planning and mental health support, life and disability insurance, flexible vacation, paid sick leave, a 401(k) match, an employee stock purchase program, and paid holidays and wellness days.