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Customer Success Manager I | Spain
Job details
About this role
Role overview Support customers using cybersecurity and network visibility solutions, helping them achieve the outcomes they expect and get lasting value from the service. The role combines onboarding, technical enablement, relationship management, and coordination with internal teams; it also contributes to renewals and account growth.
Responsibilities - Learn each customer’s needs and recommend useful ways to apply the product in their environment. - Lead onboarding, provide targeted guidance to users, and connect customers with training or other services when needed. - Build and maintain success plans, documenting desired outcomes, customer health, actions, and follow-up. - Hold regular customer meetings and business reviews, developing relationships with stakeholders and technology leaders. - Coordinate customer needs across sales, product, support, and other teams; share feedback that can inform product and service improvements. - Identify renewal risks and potential expansion opportunities, partnering with sales colleagues where appropriate.
Requirements - Professional fluency in Spanish and English; Arabic, French, German, or Portuguese is an advantage. - Strong written and spoken communication, including the ability to present to varied audiences. - Experience building relationships with customers and internal teams, with careful documentation and dependable follow-through. - Ability to manage work independently, take ownership, and adjust hours to support international customers. - Intermediate skills with common workplace tools for email, spreadsheets, and presentations. - Interest in developing technical knowledge of cybersecurity and networking.
Nice to have - Training or formal qualifications in cybersecurity or networking. - Experience in customer success, project management, or customer relationship management.
Benefits and work setup - Annual salary range of €40,000–€50,000, with eligibility for sales commissions and stock option grants. - Hybrid or remote work model.