Application Technology Operations Specialist (Fixed Income, Capital Markets)

Role overview Support business-critical Fixed Income and Capital Markets applications in a global financial operations environment. You’ll monitor systems, respond to user needs, investigate production incidents, and help deliver changes safely while coordinating with trading, development, quantitative, and technology teams.

Responsibilities - Monitor trading applications and respond to user questions through email and chat. - Log and manage requests, incidents, problems, and changes in service management tools. - Investigate production issues, identify root causes, and track them through resolution. - Support application releases, upgrades, deployments, and implementation work. - Perform end-to-end and regression testing for fixes and enhancements before release. - Work with development teams to improve monitoring, logging, resilience, and operational efficiency. - Take part in disaster recovery planning and testing, server upgrades, and system changes. - Maintain operational documentation and follow incident, problem, and change management practices.

Requirements - Professional experience supporting trading, Fixed Income, Capital Markets, or financial operations applications in a production environment. - Strong application support skills, including monitoring, troubleshooting, incident handling, and root cause analysis. - Knowledge of ITIL service operations and experience with tools such as ServiceNow and JIRA. - Understanding of monitoring, logging, alerting, application performance, and operational controls. - Ability to understand system components, dependencies, interfaces, data flows, and business processes. - Clear communication and problem-solving skills for working with technical and non-technical stakeholders. - Experience supporting deployments, system changes, server upgrades, or disaster recovery activities. - Intermediate to upper-intermediate English.

Benefits and work setup - Work arrangements may be in-office, hybrid, or remote, depending on location and contract. - Listed benefits include healthcare, learning support, well-being programs, team activities, equipment, and recognition; availability varies by location and contract type.