Security Solutions Engineer

Role overview

Serve as a senior technical escalation point for customer success teams handling complex cybersecurity questions and issues. The work combines hands-on investigation, cross-team collaboration, and knowledge sharing to improve customer outcomes and help colleagues resolve common issues independently.

Responsibilities

- Investigate difficult technical issues, identify root causes, and recommend practical solutions. - Advise customer success and support colleagues, joining customer discussions when deeper expertise is needed. - Build working knowledge of security platforms, integrations, data flows, detection methods, and response operations. - Create and maintain internal and external documentation, and develop resources that help teams handle recurring questions. - Track incoming technical requests and trends, and improve how issues are recorded, escalated, and resolved. - Share expertise and work with security and engineering specialists to improve team practices.

Requirements

- At least five years of cybersecurity industry experience, ideally including troubleshooting, security operations, or customer-facing consulting. - Strong independent troubleshooting and root cause analysis skills. - Depth in one or more security areas such as endpoint or network detection, SIEM, or cloud security. - Understanding of detection approaches, security operations workflows, common attack techniques, and security solution tradeoffs. - Clear written and verbal communication with technical and business audiences, alongside sound judgment in prioritizing and escalating requests. - Familiarity with relevant environments and tools; the source mentions Linux, AWS, Google Workspace, Microsoft 365, network infrastructure, and ticketing or case management platforms.

Nice to have

A bachelor's degree or relevant security certifications are helpful but not required.

Benefits and work setup

The listed base salary range is $102,000–$147,900 USD, with a stated target range of $115,000–$137,500, plus bonus eligibility and equity. Benefits include flexible work location, unlimited paid time off, up to 24 weeks of parental leave, and health benefits. The role is open to candidates in the continental United States; remote work is available for those not near the office. Customer travel may be required, generally up to 20%. Applicants must already be authorized to work in the United States; visa sponsorship is unavailable.