Principal Product Manager, Protection Programs

Role overview Lead the strategy and roadmap for a portfolio of protection products that help reduce financial risk for customers during vacation rental reservations. The work spans customer experience, commercial performance, partner relationships, and operational risk, from evaluating program opportunities to improving how customers understand, purchase, and use coverage.

Responsibilities - Set portfolio direction across offerings such as damage protection, travel insurance, and chargeback coverage, deciding where to invest, expand, improve, or withdraw. - Assess pricing, adoption, coverage, partner economics, claims costs, and operating expenses with commercial and finance partners. - Identify growth opportunities in customer segments, distribution, packaging, pricing, and partner capabilities; develop business cases and measurable product bets. - Improve customer journeys across selection, purchase, servicing, cancellation, and claims, with clear information about coverage and eligibility. - Coordinate with design, engineering, operations, claims, support, legal, compliance, and go-to-market teams to deliver reliable programs. - Use research and performance data to track customer outcomes, adoption, claims, satisfaction, and unit economics, then adjust the roadmap.

Requirements - At least 10 years of product management experience, including building products from the ground up and owning strategy and delivery for complex product areas. - Strong commercial judgment and experience shaping a product business model, including pricing, adoption, revenue, margin, or contribution. - Ability to lead cross-functional work from discovery and business case through launch and ongoing improvement. - Skill in using customer research and data to evaluate product performance and make tradeoffs across experience, return, risk, and operational complexity. - Clear communication and stakeholder alignment skills, including presenting decisions and tradeoffs to senior leaders.

Benefits and work setup The listing describes company equity, a retirement plan with a 4% match, health, dental and vision coverage, paid parental leave, paid time off, holidays, mental health visits, learning resources, and travel discounts or credit. Specific eligibility and terms may vary by benefit.