EverPro - Senior Implementation Project Manager (Remote, US)

Role overview

Manage customer software implementations from kickoff through closure for products serving the electronic security and alarm-monitoring sector. You will coordinate customer contacts, consultants and technical teams, keep work moving against agreed timelines, and make sure project records and handoffs are complete. The role calls for steady customer communication and the ability to handle several active implementations at once.

Responsibilities

- Plan and schedule implementation activities with the appropriate customer and internal resources. - Track milestones, priorities, open issues and dependencies, and drive projects toward completion. - Set expectations and accountability with customers and delivery teams; communicate across departments to resolve needs and keep timelines on course. - Maintain project documentation and close projects according to established processes. - Respond promptly to customer questions about implementation work. - Use project-management tools and spreadsheets to monitor work, and participate in ongoing training.

Requirements

- Strong organization, attention to detail and ability to manage multiple tasks. - Effective written and verbal communication, including comfort building relationships by phone and email. - Analytical and problem-solving ability, with a proactive approach to seeking information and resolving issues. - Ability to work independently and with urgency in a fast-paced, collaborative setting. - Comfort using standard office software and project-tracking applications.

Nice to have

- Familiarity with business application workflows, ERP software or accounting practices. - Experience with project-management tools such as task trackers, spreadsheets or scheduling software.

Benefits and work setup

Remote within the United States, with an office-based or hybrid option near an office. The role may require travel to a headquarters or other offices in North America, and requires U.S. work eligibility without sponsorship. Listed base compensation is $110,000–$125,000 per year, varying with location and experience. Benefits include health and wellness coverage, a wellness stipend, retirement-plan matching, flexible time off, professional development and an employee stock purchase program.