Technical Account Manager - Everbridge 360 AI

Role overview The Technical Account Manager serves as the primary technical point of contact and trusted advisor for enterprise clients deploying a critical event management platform. This role supports organizations with business continuity, security, and life-safety use cases, acting as an extension of the customer's resilience team while coordinating with internal product, engineering, and account management groups.

Responsibilities - Own the technical relationship across deployment, adoption, and ongoing optimization of the platform for assigned accounts. - Design and configure customer environments, including hierarchies, workflows, data models, and integrations. - Produce and maintain technical documentation such as Interface Control Documents and configuration guides. - Support Business Impact Analysis execution and drive resiliency program maturity for clients. - Lead customer governance through stakeholder meetings, Quarterly Business Reviews, and KPI tracking. - Deliver administrator onboarding, training, and platform enablement sessions. - Act as the primary technical escalation point and customer advocate, collaborating across account management, product, engineering, and support teams.

Requirements - Four to seven years in a technical, customer-facing role such as Technical Account Manager, Professional Services, Solutions Architect, or Implementation. - Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines. - Strong SaaS administration, data integration, and system configuration skills. - Proven ability to manage multiple customers and complex technical programs simultaneously. - Excellent communication, project management, and stakeholder engagement capabilities.

Nice to have - Background supporting large enterprise or government organizations with mission-critical deployments. - Familiarity with risk intelligence, emergency management, or security operations platforms.

Benefits and work setup - Estimated base salary range of $118,000 to $140,000, plus variable compensation depending on skills and experience. - Comprehensive healthcare, dental, parental planning, and mental health benefits. - Disability income coverage, life and AD&D insurance, and a 401(k) plan with company match. - Paid time off and fitness reimbursement program. - Note: the source lists two salary ranges; the figures shown reflect the broader band provided in the listing.