Customer Support Billing Specialist II

Role overview A construction technology company focused on transforming how contractors access equipment is hiring a Customer Support Billing Specialist II to handle multi-channel billing and payment inquiries. The role partners cross-functionally with Accounts Receivable, Collections, and Rental Operations to ensure accurate, timely service for both internal and external customers. Bilingual English/Spanish fluency is required for this customer-facing position.

Responsibilities - Respond to customer billing and payment inquiries via telephone, chat, and email within established service standards - Build and maintain professional relationships with rental markets and internal teams to facilitate support requests - Process credit card and ACH payments, issue credit notes and invoices, and reconcile billing discrepancies - Maintain customer account billing configurations, including user access, electronic billing preferences, and rental cycle parameters - Document interactions accurately in core systems for reference and follow-up - Prepare Voice of Customer reports and customized statements to capture concerns and improve service

Requirements - Bilingual fluency in English and Spanish (written and verbal) - At least one year of customer service experience, preferably in a contact center or multi-channel environment - High school diploma required; college degree preferred - Strong organizational skills with attention to detail and accuracy - Working knowledge of G-Suite, including Gmail, Google Docs, Sheets, and Drive - Excellent phone handling, active listening, and negotiation skills, especially when assisting upset customers

Benefits and work setup - Based at corporate headquarters in Columbia, MO, with remote options for non-local candidates - Must be able to lift 20 lbs and sit for extended periods at a computer workstation - Employment contingent on passing a background check; some roles require a drug test