Senior Product Manager, Patient Engagement & AI

Role overview Lead the strategy and delivery of AI-supported experiences that help patients and families explore, begin, and continue care. The role combines hands-on design and refinement of conversational agents with cross-functional leadership, establishing how these tools are evaluated, monitored, and introduced safely across the care journey.

Responsibilities - Own the roadmap for patient-facing AI conversations and workflows, from opportunity discovery and prototyping through safety review, staged launch, and iteration. - Design and tune prompts, conversation flows, guardrails, and evaluation sets; work with engineering and vendors to improve production performance. - Coordinate with clinical, product, data, design, operations, compliance, and commercial partners to bring useful AI applications into service. - Define monitoring and evaluation practices that assess care quality and patient outcomes, and use findings to decide what to improve, expand, or stop. - Set standards for when automation is appropriate, when a human should remain in control, and how people can reach a human quickly in sensitive situations. - Share product vision, risks, and measurable results with clinical and executive leaders; involve patients and families in testing and co-design.

Requirements - At least five years of software product management experience, including shipping conversational AI, LLM agents, or automated customer- or patient-facing workflows. - Experience setting product strategy, writing technical specifications, and managing agile product lifecycles. - Strong product judgment across connected user experiences, including knowing when automation is not appropriate. - Ability to partner with engineers on agent tools, multi-step orchestration, context and memory, and grounding responses in trusted information. - Experience evaluating AI models and vendors against quality, cost, latency, and build-versus-buy needs, and implementing third-party AI platforms in production. - Experience designing human escalation and oversight for sensitive populations; familiarity with regulated healthcare, privacy, and protected health information is relevant.

Nice to have Healthcare experience is preferred. Experience with behavioral science, experimentation, and patient lifecycle communications is also relevant.

Benefits and work setup Fully remote work with limited team travel. Benefits include flexible paid time off, company holidays, parental leave, health coverage, a retirement plan, mental health and employee assistance resources, and home office and coworking stipends.