MSC Data Center Engineer III (Req #1491)

Role overview

Provide advanced data center systems support in a managed services environment, resolving incidents and requests across customer compute, storage, virtualization, and physical infrastructure. This customer-facing role combines independent troubleshooting with round-the-clock team coverage, taking ownership of issues through diagnosis, escalation when needed, and resolution.

Responsibilities

- Troubleshoot and resolve common and complex incidents affecting customer data center systems. - Diagnose hardware and software faults across compute, storage, and virtualization environments, following issues through to resolution. - Coordinate with teammates during continuous service coverage while exercising sound judgment during rotating shifts. - Document activity and progress in the service ticketing system and communicate directly with customers. - Maintain current technical knowledge and relevant certifications, keeping up with changes in data center technologies.

Requirements

- Five or more years of data center systems administration experience. - Experience with enterprise platforms such as Pure storage, NetApp, Nutanix, Cisco UCS, and VMware vSphere/ESXi. - Knowledge of NAS protocols such as CIFS and NFS, SAN technologies such as iSCSI and Fibre Channel, and FCoE. - Ability to troubleshoot interoperability across vendors and isolate hardware and software faults; familiarity with drives, controllers, high availability, DRS, vMotion, and Storage vMotion. - Clear written and verbal communication, including direct customer interaction and accurate ticket updates. - High school diploma required; college education preferred. Relevant certifications such as NCDA, NCIE, CCNA Data Center, or VCP are required at hire or within six months. - Willingness to join an on-call rotation, including handling issues outside normal business hours.

Nice to have

- Experience with Ansible, Python, and REST APIs.

Benefits and work setup

The role includes rotating shift work in a 24/7/365 service operation and an on-call schedule of two weeks on (one primary and one backup week) followed by three weeks off. The stated annual base salary range is $110,000–$150,000; additional compensation may include commissions or discretionary bonuses. Benefits may include medical and financial plans, 401(k), employee stock purchase, and paid time off, depending on the position.