Senior Quality Service Engineer

Role overview Set and maintain technical quality standards for service work on three-phase UPS and critical power systems. This is a senior engineering role focused on standards, field report quality, troubleshooting support, and turning lessons from field work into consistent procedures and training. The work supports equipment used in settings such as hospitals, data centers, airports, and other facilities that depend on continuous power.

Responsibilities - Own the technical review and release standards for field service reports, escalating deficiencies and safety concerns. - Define maintenance standards by equipment platform, covering component lifecycles, preventive maintenance scope, firmware checks, known issues, and end-of-life guidance. - Embed standards into service procedures, checklists, and report templates for consistent work across sites. - Provide second-line troubleshooting support to field engineers and operations during business hours, with limited after-hours escalation coverage. - Review after-hours support records and turn recurring issues into training, procedures, and methods of procedure. - Convert field findings into customer recommendations, support sales with technical context, and deliver quarterly training to field teams.

Requirements - At least 20 years of hands-on experience with three-phase UPS systems, batteries, power distribution units, and static transfer switches across multiple manufacturers. - Strong knowledge of equipment lifecycles, common failure modes, and the maintenance work needed to catch problems early. - Extensive experience writing and reviewing field service reports. - Ability to diagnose faults remotely from technicians’ descriptions and readings. - Strong written communication and comfort using cloud-based field service and customer-management systems. - Current US residence and work authorization without sponsorship; availability for Eastern business hours and reliable home internet.

Benefits and work setup The role is remote within the United States, with Eastern or Central time zones preferred. Travel includes one to two weeks in Miami for onboarding, one week there each quarter, and occasional site visits. Listed benefits include paid time off, 11 holidays, retirement matching, health and disability coverage, company-paid travel for scheduled visits, mileage reimbursement for approved site visits, and training.