Field Service Manager (Regional)

Role overview Lead field service across a South East region, initially combining hands-on electro-mechanical work with responsibility for installations, maintenance and repairs. As the equipment network and team expand, the role shifts toward managing engineers and regional service performance, balancing customer needs, safety and costs.

Responsibilities - Install, commission, maintain and troubleshoot pilot machines at customer sites. - Coordinate regional installations, planned maintenance and urgent repairs with a central service team. - Plan engineer workloads, routes and resources to provide reliable regional coverage. - Recruit, onboard, train and coach engineers; set objectives and review performance. - Track response times, first-time fixes, productivity and open work, and address customer escalations. - Maintain safe working practices and accurate service records while managing regional costs.

Requirements - Strong electro-mechanical skills in equipment installation, maintenance and fault diagnosis. - Field service experience, including leadership or management of engineering teams. - Experience coordinating installation or service work across multiple sites. - Understanding of service commitments, workforce planning and performance targets. - Sound health and safety knowledge, commercial awareness, organisation and communication skills. - Relevant degree or equivalent practical experience, and willingness to travel across the South East, including London.

Nice to have - Experience with vending equipment, ATMs, telecommunications installations or comparable electro-mechanical services. - Rollout experience, IOSH or NEBOSH qualification, or familiarity with service management systems.

Benefits and work setup - Salary from £55,000, with an annual bonus of up to 10%. - 25 days of annual leave plus bank holidays, enhanced pension contributions and enhanced leave policies. - Opportunity to shape regional service operations and build a growing engineering team.