Mainframe Systems Programmer - CICS & WAS

Role overview

Provide premium software support services to mainframe clients in the areas of CICS Transaction Server and WebSphere Application Server. The role centers on installing, testing, implementing, and maintaining system software on z/OS platforms while supporting ongoing operations, migrations, and disaster recovery. It is a client-facing technical position that requires 24x7x365 availability across multiple time zones.

Responsibilities

- Fulfill customer service requests for z/OS clients in a timely manner covering CICS TS and related OEM software products - Serve as primary contact for diagnosing and resolving reported problems tied to CICS TS, WAS, and adjacent OEM software - Install OEM software following best-practice procedures, applying vendor fixes, upgrades, and enhancements under ITSM change control - Coordinate with peer technical teams to prepare customer environments for roughly annual operating system upgrades - Support customer migrations and transitions, partnering with project managers to clear technical blockers on schedule - Execute disaster recovery tasks alongside recovery services teams and monitor or tune systems software as needed

Requirements

- Bachelor's degree or equivalent practical experience - Five or more years of hands-on zSeries mainframe experience, including installation and maintenance of CICS TS, WAS, and OEM products - Thorough working knowledge of CICS TS capabilities, configuration, tailoring, and related OEM offerings - Strong command of IBM SMP/E for software packaging and maintenance - Familiarity with monitoring tools used to track CICS TS region performance - Self-motivated with the ability to multi-task under tight deadlines, plus clear written and verbal communication skills

Benefits and work setup

Remote-first arrangement is typical when client-site presence is not required, with the option to work from home or from company offices. Benefits include unlimited paid time off, three health plan options, 401(k) with company match, dental and vision coverage, short- and long-term disability, life and AD&D insurance, flexible spending accounts, fertility and adoption or surrogacy reimbursement, paid parental leave, education reimbursement and student loan assistance or 529 funding, sabbatical leave, a wellness program, and a flexible work schedule. The posted salary range for this role is $65,000 to $123,000, with eligibility for an annual performance bonus and an equity grant program. Placement within the range depends on skills, experience, internal equity, and business needs.