Sr. Lead OBT Implementation Manager

Role overview Lead implementation of an online booking platform for travel management companies and their corporate customers, from initial discovery through launch and post-launch stabilization. As the first dedicated implementer, this senior role also establishes the methods, materials, and standards that will support future implementations.

Responsibilities - Manage several implementations at once, covering kickoff, discovery, project planning, risk tracking, launch, and the first 30 days of stabilization. - Configure agency and corporate accounts, including travel policies, approval flows, traveler profiles, billing options, content rules, and rate access. - Coordinate global distribution system readiness across agency setup, booking records, queues, profile synchronization, ticketing, and mid-office handoffs. - Scope and deliver connections to identity, HR, expense, duty-of-care, reporting, and commission systems. - Run user acceptance testing with agency teams and corporate administrators, coordinate defect resolution with product and engineering, and make go-live recommendations. - Create reusable implementation plans, configuration templates, test scripts, migration guides, and training materials; share customer needs and product gaps with product teams.

Requirements - 7+ years in implementation, onboarding, or customer success, including experience at a travel management company or travel technology provider. - Experience creating implementation processes as well as delivering them; experience managing or mentoring implementers is expected. - Hands-on experience with at least one of Sabre, Travelport, or Amadeus. - Experience supporting an online booking tool, including traveler profiles, policies, approvals, payments, or billing. - Clear written communication, including the ability to turn setup discussions into reusable guidance and customer issues into actionable product briefs. - Ability to use AI tools to document, diagnose, and scale implementation work while maintaining accuracy.

Nice to have - Experience with multiple global distribution systems, direct or central billing, corporate cards, meetings and events, or group travel. - Firsthand understanding of travel agency account-management and agent workflows.

Benefits and work setup The listed on-target earnings range is $185,000–$210,000 USD, including variable compensation; equity is offered across roles. Work arrangements use a hybrid-hub model, with office-based or fully remote options depending on role and location. Benefits may vary by employment type and location.