Production Support Engineer – Connect & RAMP

Role overview Provide operational support for regional business applications, keeping services available through continuous monitoring, investigation, and timely incident resolution. The role combines database troubleshooting, performance monitoring, deployment support, and structured incident and change processes in a remote position based in Latin America.

Responsibilities - Monitor application and infrastructure health, investigate service disruptions, and work toward uptime and service-level targets. - Diagnose production issues by reviewing server and application logs and investigating data with SQL. - Use monitoring platforms to detect problems early, manage dashboards and alerts, and improve alert quality. - Assist with application deployments and debugging using CI/CD tooling and version-control workflows. - Follow incident, problem, and change-management processes, including requests for change. - Help establish the tools and infrastructure needed for operational support.

Requirements - Three to eight years of experience in production or application support. - Advanced Oracle Database knowledge and strong SQL skills, including data definition and manipulation, joins, aggregates, and conditional expressions. - Experience supporting Linux systems and working with cloud services. - Practical skills in monitoring, troubleshooting, and analyzing server logs. - Experience with Splunk or Dynatrace, including creating dashboards and alerts and tuning them. - Familiarity with ITIL incident, problem, and change processes, plus GitHub for code investigation and Jenkins for deployments.

Nice to have - Experience supporting business-critical applications. - Familiarity with CI/CD pipelines and proactive monitoring practices that help prevent incidents.

Benefits and work setup - Remote role located in Latin America.