Flight Applications Systems Analyst

Role overview Support and improve the applications used to coordinate flight operations, providing responsive technical help and reliable reporting for users across academic and administrative teams. The work combines application maintenance, SQL analysis, data validation, requirements gathering, and coordination of system changes. This is a fully remote position with minimal travel and rotating 24/7 on-call coverage.

Responsibilities - Maintain and enhance flight operations applications, reporting tools, and their integrations. - Respond to application issues, investigate complex faults, and communicate solutions to users with varied technical backgrounds. - Build, maintain, and troubleshoot operational and analytical reports and SQL queries. - Validate data and turn stakeholder requirements and process needs into reports, enhancements, or durable technical solutions. - Coordinate testing, upgrades, enhancements, and vendor-related work while managing competing deadlines. - Document processes and provide user guidance or training as needed.

Requirements - Bachelor’s degree in computer science or a related field, with three to five years of related IT experience. - Familiarity with software development life cycle practices and application support. - Ability to troubleshoot technical issues, learn to read code, and work with SQL or other scripting languages. - Knowledge of interface construction and experience communicating technical information clearly. - Strong analytical, organizational, customer service, documentation, and training skills. - Ability to work independently, manage multiple priorities, and maintain effective relationships with academic and administrative stakeholders. - Proficiency with Windows and Microsoft Office applications, including Outlook, Excel, Word, Visio, Project, and PowerPoint.

Nice to have - Experience in higher education computing or administration, or knowledge of flight systems and flight operations. - Experience with enterprise reporting tools, application integrations, requirements gathering, data validation, or Agile support practices. - Familiarity with SplashBI or a comparable reporting platform.

Benefits and work setup The position is fully remote, involves minimal travel, and requires rotating on-call availability around the clock. Listed benefits include paid leave and holidays, tuition coverage for eligible degrees, and employer retirement contributions with matching.