Forward Deployed Builder

Role overview A customer-embedded technical role focused on finding and delivering high-value automation opportunities inside client operations. The position involves spending time on-site with customers to learn how their workflows actually run day to day, rather than how they are described in process documentation. The aim is to surface the unglamorous, high-leverage processes where agentic automation can make a measurable difference, then turn those insights into shipped work.

Responsibilities - Embed within customer operations to observe and document real workflows as they happen. - Identify high-leverage processes where agentic automation can replace manual or persistently broken steps. - Translate operational findings into scoped build or automation plans that engineering teams can execute. - Partner with engineering and product teams to deliver the resulting automations end to end. - Build trust with customer stakeholders by demonstrating tangible impact on the ground.

Requirements - Comfort working directly inside customer environments and on customer sites for extended periods. - Strong analytical and observational skills for mapping messy real-world processes. - Ability to communicate findings clearly to both technical and non-technical audiences. - Pragmatic, get-it-done engineering or builder mindset. - Willingness to operate with high autonomy in ambiguous customer settings.

Nice to have - Prior experience in forward-deployed engineering, consulting, or customer-facing builder roles. - Familiarity with enterprise SaaS, RPA, or agentic automation platforms. - Background in process improvement, operations research, or similar disciplines.