Account & Delivery Manager

Role overview Manage the delivery and commercial health of US client accounts supported by engineering teams based in Latin America. You will connect client technical leaders with robotics engineers, keep engagements on track, surface delivery risks early, and guide account growth through a detailed understanding of client needs and plans.

Responsibilities - Manage account P&L and growth, including statements of work, extensions, amendments, and rate changes. - Identify useful opportunities to expand engineering support in line with client needs. - Lead quarterly business reviews, executive meetings, and roadmap planning with client leaders. - Monitor delivery quality, communication, and team integration; resolve issues early to support client confidence and engineer retention. - Work with talent acquisition and technical leads to translate client roadmaps into candidate profiles and support new engineer onboarding.

Requirements - At least four years combining account and delivery management in staff augmentation, technical consulting, or B2B technology services. - An engineering background in a field such as computer science, software, mechatronics, or embedded systems, with the ability to engage credibly with technical executives. - Demonstrated account growth, upselling, and long-term client retention. - Experience managing Latin American engineers working within US client organizations. - Advanced English proficiency (C1) and availability for periodic travel to the US.

Nice to have - Exposure to robotics technologies such as ROS/ROS 2, SLAM, computer vision, or simulation. - Familiarity with nearshore staff augmentation and responding to technical RFPs or RFIs.