Technical Product Owner

Role overview Own the backlog and release decisions for a school communications product used by many schools and families. You’ll turn customer needs into clear, testable work for a product team, balancing shared product behavior with the different settings and needs of each school.

Responsibilities - Set product direction and maintain a prioritized backlog with requirements engineers can implement and test. - Gather and synthesize feedback from customers, support, and services, distinguishing broad needs from one-off requests. - Assess technical proposals, read code and API contracts, challenge estimates, and identify dependencies across teams. - Plan releases using feature flags and staged rollouts; make decisions about hotfixes, rollbacks, and release timing. - Triage production issues with engineers and explain severity, root causes, and customer impact to stakeholders. - Measure shipped work using product analytics and warehouse data, and keep release notes and help content current.

Requirements - Product Owner or product management experience, including responsibility for releases. - Experience with a multi-tenant or white-label product where changes affect customers with different configurations. - Technical fluency across front ends, backend APIs, and third-party services; ability to read code and API contracts. - Experience taking products from prototype to production and evaluating outputs that may be probabilistic or imperfect. - Practical experience managing release risk, including staged rollouts, hotfixes, and rollbacks. - Ability to turn stakeholder and customer feedback into clear priorities and product direction.

Nice to have Hands-on use of AI tools for prototyping, product discovery, or exploring unfamiliar code; examples of work built with those tools are requested.