Technical Support Engineer I

Role overview This is an entry-level Technical Support Engineer position focused on a server-based, multi-carrier shipping management platform used by enterprise customers. The role sits inside a support organization that partners closely with integration engineers to keep shipping operations running smoothly for high-volume clients. It is a strong fit for someone early in their technical career who enjoys hands-on troubleshooting in a fast-paced, customer-facing environment.

Responsibilities - Partner with support technicians and integration engineers to maintain and improve the shipping software - Help configure customer environments, assist with daily shipping tasks, and troubleshoot technical issues end to end - Follow up with clients to confirm problems are fully resolved and document outcomes - Make minor software and database adjustments under the guidance of team leadership - Test, package, and deploy software updates - Spot and escalate emerging or urgent issues that need immediate engineering attention - Build trust and rapport with customer contacts so issues are resolved confidently

Requirements - Bachelor's degree in computer science, information systems, or information technology, a coding bootcamp certificate, or 2+ years of equivalent hands-on experience - Working coding ability or willingness to learn C#, Angular, VBScript, JavaScript, and HTML - Basic understanding of SQL queries and database concepts - Foundational Windows computer and server administration skills - Strong organization, written communication, and verbal communication skills - Comfort juggling multiple support cases, adapting to shifting priorities, and coordinating across internal teams - Must be authorized to work in the United States

Nice to have - Exposure to enterprise shipping, logistics, or fulfillment workflows - Familiarity with carrier APIs, label generation, or rate shopping - Light scripting or automation experience to streamline repetitive support tasks

Benefits and work setup - Comprehensive medical, dental, vision, and life insurance - Competitive compensation package with equity - $50 monthly work-from-home stipend - Flexible schedule and paid time off - Remote-first setup with potential hybrid options and a team-based culture - Roughly 10% travel for occasional on-site customer work - Fast-paced environment at a high-growth company whose software helps ship millions of packages per day