Remote job
Systems Engineer I
Job details
About this role
Role overview
Help maintain client infrastructure through routine systems administration, server monitoring, maintenance, access management, and connectivity support. The role combines hands-on technical work with customer communication, and includes escalation paths for more complex issues. It is a full-time, remote position open to applicants in Mexico, scheduled from 8:30 a.m. to 5 p.m. Eastern time, Monday through Friday.
Responsibilities
- Create and maintain user accounts, security access, and permissions for client workgroups and domains. - Monitor servers, identify performance concerns, and troubleshoot issues within the role’s scope. - Install server software, apply security patches, update applications, and remove unused software. - Perform system backups and preventative maintenance. - Respond to user connectivity concerns, resolve routine problems, and escalate more complex technical issues. - Guide users in using supported equipment and technology, document work clearly, and help with hardware installations or minor repairs as assigned.
Requirements
- Associate degree and two years of experience in networking or a related technical field. - Strong customer service, communication, and relationship-building skills. - Ability to organize and prioritize multiple responsibilities, working independently and collaboratively. - Clear English communication and documentation skills; able to interpret procedures and explain technical information to different audiences. - Practical problem-solving ability and commitment to following customer procedures.
Nice to have
- Bachelor’s degree in information technology. - A+ certification, equipment manufacturer certifications, Microsoft certifications, or familiarity with ASTEA.
Benefits and work setup
The listing describes remote, full-time work for applicants in Mexico, with monthly pay of MXN 25,000–29,000. Benefits include medical and life insurance, savings and pantry contributions, vacation and bonus provisions, family-related leave, an ergonomic chair, and a monthly internet and electricity stipend.