Solutions Engineer - Strategic Accounts (Remote, Southeast)

Role overview This customer-facing solutions engineering role supports strategic account sales by showing how observability capabilities can address customer needs. You will guide technical evaluations, demonstrate solutions to both technical teams and executives, and coordinate with sales, partners, product teams, and service specialists.

Responsibilities - Deliver tailored product demonstrations at customer meetings, trade shows, and industry or partner events. - Work with sales representatives to identify new opportunities and expand existing accounts. - Lead the technical parts of proof-of-concept evaluations, including remote or onsite work and cloud architecture discussions. - Advise customers through discovery, solution evaluation, and proposal stages; present the solution vision to senior executives. - Serve as a technical contact and coach for channel partners, and share customer feedback with product management. - Coordinate with internal sales and cross-functional teams, manage several evaluations at once, and complete technical questionnaires and proposals.

Requirements - Bachelor’s degree in computer science, or equivalent education or experience. - At least three years of experience in observability; experience with application performance management is relevant. - Background in solutions engineering or another technical, customer-facing role. - Strong communication and presentation skills, including the ability to explain technical value in business terms. - Ability to troubleshoot issues, manage multiple projects, collaborate across teams, and adapt to changing priorities. - Willingness to travel up to 30% and interest in continued professional growth and coaching.

Nice to have - Familiarity with web technologies such as HTML, CSS, and JavaScript, or programming and scripting languages such as Java, .NET, PHP, Go, and Node.js. - Knowledge of Windows and Linux, DevOps or site reliability practices, and cloud platforms such as AWS, Azure, or Google Cloud. - Experience with containers, Kubernetes or OpenShift, serverless computing, CI/CD pipelines, or automation tools such as Ansible, Puppet, and Terraform.

Benefits and work setup The role may involve remote and onsite customer evaluations, with travel of up to 30%. The described rewards include equity and stock purchase opportunities, a company-matched retirement plan, unlimited personal time off, wellness days, and medical and dental coverage.