IT Project Manager, Agency Onboarding and Transformation

Role overview Lead IT projects that bring newly acquired estate agencies onto a shared technology environment, coordinate their transition to managed services, and deliver group-wide rollouts. You’ll represent the client side: planning and tracking delivery, keeping agency leaders and technical providers aligned, and ensuring work meets agreed standards, schedules, and scope.

Responsibilities - Assess each agency’s IT environment, including accounts, domains, connectivity, telephony, hardware, and software, and maintain an accurate inventory. - Secure administrative access and coordinate the transfer of credentials and other assets from outgoing suppliers. - Plan agency onboarding from discovery through service launch, including site surveys, cutovers, and staff communications. - Manage transformation projects by documenting requirements, stakeholders, plans, and risks. - Check provider estimates and delivery against statements of work and target standards; accept milestones, manage changes, and raise deviations. - Run central technology rollouts and create repeatable checklists, templates, and supplier handover processes.

Requirements - Several years managing projects or service delivery for a UK managed service provider, or managing one as a client. - Experience leading IT onboarding or migrations for small and medium-sized businesses, such as Microsoft 365 or Google Workspace moves, network changes, telephony, and device refreshes. - Technical fluency to review statements of work, question estimates, and spot gaps in cutover plans. - Ability to work effectively with non-technical stakeholders and explain plans in practical terms. - Strong organization and follow-through, including coordinating with outgoing suppliers to complete handovers. - UK-based and able to travel to agency sites for surveys and cutover work.

Nice to have - Experience with acquisitions, integration, or multi-site small-business environments. - Familiarity with IT service management tools and identity concepts such as Entra ID, MFA, and administrator roles. - PRINCE2, PMP, or a similar project qualification.

Benefits and work setup The work focuses on integrating technology across a growing estate-agency group. The role involves site visits and ambitious delivery goals, with an emphasis on customer needs, operational quality, invention, and long-term thinking.