Senior Technical Account Engineer (Presales & Strategic CS)

Role overview Serve as a senior technical partner to enterprise customers evaluating and using identity and access software. The role combines presales architecture guidance with long-term account support: you’ll help teams design secure integrations, resolve complex technical questions, and relay customer needs to product and engineering teams. It calls for an engineer who can also navigate commercial discussions and build trusted customer relationships.

Responsibilities - Advise prospective customers on identity architecture and product fit during presales conversations. - Support enterprise implementations, upgrades, and adoption by helping resolve technical and security challenges. - Build relationships with strategic accounts and monitor their architecture health and ongoing needs. - Coordinate customer feedback and feature requirements with product and engineering teams. - Turn recurring customer questions into documentation, architecture guidance, or internal learning materials. - Discuss licensing, pricing options, and procurement alongside technical topics.

Requirements - At least 4 years of production experience with .NET, ASP.NET Core, and its security and middleware ecosystem. - Hands-on experience with an identity server product or its earlier version, and working knowledge of OAuth 2.0, OpenID Connect, JWTs, claims, and scopes. - Background in sales engineering, solutions architecture, technical account management, or senior technical consulting for developer tools or enterprise infrastructure. - Understanding of at least one major cloud platform, containerization, reverse proxies, and modern application architectures. - Ability to explain complex identity topics concisely to technical and business audiences. - Comfortable discussing licensing structures, pricing tiers, and enterprise purchasing processes.

Nice to have - Experience with SAML 2.0 or WS-Federation. - Experience creating technical account management or customer success practices at a developer-focused software company.

Benefits and work setup - Remote worldwide; Europe or the eastern United States is preferred.