Helpdesk Customer Support Agent

Role overview

Provide remote helpdesk support to customers using vehicles, coordinating maintenance, repairs, and other service needs. The role combines customer communication, vendor follow-up, record keeping, and regular outreach to help ensure vehicles receive scheduled 10K maintenance.

Responsibilities

- Respond to customers by phone, text, email, and messaging platforms, including questions about vehicle pickup and basic setup. - Coordinate repairs, maintenance appointments, towing, returns, vehicle swaps, and upgrades with customers and service providers. - Contact customers and stores about 10K maintenance, and follow up on repair status, parts, and completion. - Keep customer, vehicle, and service records accurate; ensure required documents are completed and submitted. - Assist with accident or claim concerns, vehicle condition reports, damage charges, and impound situations. - Follow up on unpaid balances, help arrange payment plans, and track payments and outstanding tasks.

Requirements

- High school diploma or equivalent. - Clear written and spoken English; Spanish is a plus. - Customer service, problem-solving, organization, and attention to detail. - Comfortable making outbound calls, discussing payments, and managing several follow-ups at once. - Able to work remotely with minimal supervision and participate in daily team check-ins. - Reliable internet, computer, headset, and phone; familiarity with CRM systems, spreadsheets, and messaging tools.

Nice to have

Experience in customer service, helpdesk or call center support, logistics, automotive work, collections, or working with vendors. Additional education in business, communications, or customer service is also a plus.