Pre-sales Engineer - Japan | Luma

Role overview This customer-facing technical role supports new business for scientific software in Japan. You’ll learn how research teams work, demonstrate relevant solutions, and help customers assess whether the software fits their scientific and technical needs. The work spans pre-sales strategy, evaluations, and coordination with sales and delivery teams.

Responsibilities - Lead product demonstrations, respond to RFPs, and guide technical discussions with prospective customers. - Gather customer workflows and requirements, then shape solution proposals around their needs and business goals. - Plan and support proofs of concept, product evaluations, and related customer training. - Advise sales colleagues during opportunities and build relationships with customers, consultants, and other stakeholders. - Coordinate the handover of proposed solutions to implementation and customer success teams; provide ongoing customer guidance where useful. - Share market and customer feedback with product teams and maintain current knowledge of the software portfolio.

Requirements - Advanced degree in chemistry or biochemistry, with at least seven years in a customer-facing role. - Strong spoken and written English, and experience presenting software solutions using effective pre-sales practices. - Extensive knowledge of antibody drug development and chemicals or materials. - Working knowledge of scientific or informatics software, SaaS architecture, integrations, and security. - Ability to use SQL and Python to prototype workflows or integrations and explain configuration options. - Willingness to travel to customer sites up to 40% of the time.

Nice to have - Familiarity with scientific data modeling, scientific systems implementation or integration, and relevant research applications. - Personal experience using AI-enabled work practices. - Knowledge of pharmaceutical or biopharmaceutical lifecycles, consumer packaged goods processes, or additional languages. - Strong communication and presentation skills for technical and nontechnical audiences.