Support Trainer

Role overview Deliver training that helps support and operations teams work confidently with a software platform, while also assisting with customer onboarding and education. The role combines live instruction, learning material development, and documentation upkeep, coordinating with teams across the organization to prepare staff and customers for product changes.

Responsibilities - Lead recurring onboarding sessions for new support hires, covering product features, workflows, and internal tools. - Track learner progress and help new employees meet readiness and course certification targets. - Run internal trainings, product demonstrations, and feature walkthroughs for support and operations staff. - Assist with training for larger customers, multi-user onboarding, and customer webinars; answer product and technical questions during sessions. - Create and maintain learning modules, course materials, quizzes, and assessments for new or updated features. - Update help articles and internal training documentation, preparing materials ahead of product launches.

Requirements - At least two years of experience in customer support, onboarding, customer success, or learning and development in a software-as-a-service environment. - Strong presentation and public speaking skills, including experience hosting webinars. - Familiarity with customer relationship management systems, learning management platforms, and support ticketing tools. - Clear interpersonal communication and the ability to coordinate across support, product, and marketing teams. - Careful organization and attention to detail when managing training schedules, documentation, and customer sessions.

Benefits and work setup - Remote position based in the United States. - Annual salary range of $60,000–$70,000. - Benefits include health, dental, vision, and life insurance; a retirement plan with employer match; paid time off and holidays; and support for home-office expenses and professional development.