Reservations & Client Support Coordinator

Role overview Coordinate reservation and scheduling requests while providing clear, dependable support to clients. The role combines record keeping, timely follow-up, and collaboration with internal teams to help ensure requests and changes are handled accurately within established processes.

Responsibilities - Coordinate reservation and scheduling requests, including client updates, changes, and confirmations. - Keep client records and supporting documentation accurate in internal systems. - Respond professionally through email, phone, and messaging tools. - Follow workflows, procedures, and timelines, and follow up promptly on open requests. - Work with internal teams to check reservation details and maintain consistent service.

Requirements - Strong organization and time management, with close attention to detail. - Clear written and verbal communication and a professional, customer-focused approach. - Ability to work independently in a remote setting. - Comfort using computers and learning new systems.

Nice to have - Experience in reservations, scheduling, customer support, or administration. - Familiarity with booking, scheduling, or CRM-style systems, and prior remote work.

Benefits and work setup - Fully remote, with scheduling flexibility based on operational needs. - Structured training, ongoing support, and a collaborative, process-driven team environment.