Remote | Reservations & Guest Support Specialist

Role overview

This is a fully remote, client-facing support role focused on reservations, scheduling, and guest coordination for a services-oriented organization. The specialist acts as a key point of contact for inquiries, maintaining accurate records and ensuring clear, timely communication throughout the coordination process. It suits organized, service-minded individuals who are comfortable working independently and managing multiple tasks in a remote setting.

Responsibilities

- Assist with reservation requests, confirmations, and scheduling updates from initial intake through follow-through - Respond to guest inquiries by email, phone, and messaging platforms in a professional and timely manner - Maintain accurate records, calendars, and service documentation to support day-to-day coordination - Monitor timelines to ensure changes, confirmations, and updates are processed correctly and on schedule - Provide general guest support that contributes to a smooth and positive overall experience - Follow established workflows and quality standards, collaborating with internal team members to support daily operations

Requirements

- Strong customer service and communication skills, written and verbal - High attention to detail and organization, with the ability to manage multiple tasks in a remote work environment - Basic computer proficiency and the ability to learn new systems and tools quickly - Professional, reliable, and responsive approach to working with clients and teammates - Self-direction and comfort working independently in a remote setting

Nice to have

- Previous experience in guest services, reservations, customer support, hospitality, or administrative roles

Benefits and work setup

- Fully remote position based in the United States - Flexible scheduling may be available - Training and ongoing guidance provided - Structured and supportive work environment with clear expectations and established processes