Remote | Remote | Customer Service– Hotel Reservations

Role overview

A remote customer service position focused on hotel reservations, supporting travelers through the booking process and beyond. The role centers on delivering clear, empathetic assistance across multiple communication channels while maintaining high satisfaction standards. It suits someone who enjoys working independently and helping clients navigate accommodation choices.

Responsibilities

- Manage inbound customer inquiries related to hotel reservations, availability, and booking changes - Guide clients through a smooth reservation process from initial contact to confirmation - Maintain accurate records of customer interactions using CRM tools and booking platforms - Resolve issues around cancellations, modifications, and special requests with professionalism - Build lasting client relationships by anticipating needs and offering tailored options - Stay current on hotel offerings, promotions, and travel policies to support accurate answers

Requirements

- Strong customer service orientation with proven problem-solving skills - Excellent verbal and written communication with a friendly, patient approach - Comfort using CRM software and adapting to new booking technologies - Ability to work independently and manage time in a fully remote setting - Reliable internet connection and a dedicated, quiet workspace - Prior hospitality, travel, or reservation experience is a plus

Benefits and work setup

- Fully remote, flexible schedule with full-time or part-time options - Paid training and access to industry booking tools - Performance-based income potential - Discounted travel, FAM trips, and supplier incentives - Supportive team culture with ongoing education and certification opportunities - Annual compensation range of $45,000–$65,000