Remote - Customer Care – Travel & Hospitality

Role overview

This remote customer care role supports travelers with hotel bookings as part of a personalized travel planning company. You will research, plan, and secure accommodations while delivering responsive, friendly service across phone, email, and online chat.

Responsibilities

- Help clients select and book hotel accommodations that match their preferences and budget. - Provide accurate information on hotel amenities, pricing, and availability. - Respond promptly and professionally to client inquiries via phone, email, or online chat. - Maintain detailed records of client interactions and bookings. - Collaborate with team members to ensure a smooth client experience. - Stay current on hotel offerings, travel trends, and industry changes. - Attend virtual training sessions and team meetings.

Requirements

- Strong communication and customer service skills. - Friendly, professional demeanor with a positive attitude. - Comfort working independently and managing time effectively in a remote setting. - Basic computer skills and a reliable internet connection. - Genuine interest in travel and helping clients plan memorable stays. - Prior customer service, hospitality, or sales experience is a plus but not required.

Benefits and work setup

- Fully remote work with a flexible schedule. - Full training and access to industry resources and tools. - Supportive team culture with mentorship. - Performance-based income opportunities. - Travel discounts and perks through industry partners. - Personal and professional development opportunities.